29be's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the 29be platform ("we", "us", "29be"). It explains what information we collect about you when you use our website or services, how that information is used, who it may be shared with, and what rights you have. By using our services, you agree to the terms described in this Policy.

This Policy should be read together with the Terms and Conditions. For any questions, contact us via live chat at 29be Casino or by email at [email protected].

Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth
• Email address
• National ID or passport number (for age verification)
• Current address
• Mobile payment account details (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)

Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type and version
• Pages visited and session duration
• Gaming history and transaction records
• Data collected through cookies and similar tracking technologies

Service Operation and Improvement

We use the information collected for the following purposes:

• Creating, managing, and verifying your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing bonuses, promotions, and VIP benefits
• Ensuring 24/7 Bengali live chat support
• Platform security and fraud prevention
• Meeting legal obligations and enforcing responsible gaming policies

Communication and Promotions

With your consent, we may contact you for the following purposes:

• Notifications about new games, tournaments, and offers
• Sending important account-related information
• Advice and support related to responsible gaming
• Notices of system updates and policy changes

You can opt out of promotional communications at any time by contacting us.

Sharing with Third Parties

29be never sells your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and other payment partners to process transactions.
• Service Providers: Trusted partners who assist us with technology, security, and customer support, operating under strict confidentiality agreements.
• Legal Authorities: Based on legal obligations, court orders, or lawful government requests.
• Fraud Prevention: Where necessary to protect platform security and prevent unlawful activity.

Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. We will provide you with appropriate notice and inform you of the new policy terms before any such change.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 29be uses the following types of cookies:

• Essential Cookies: Required for login sessions, security verification, and core functionality.
• Functional Cookies: For your language preferences, display settings, and personalised experience.
• Analytical Cookies: To understand platform usage patterns and improve our services.
• Responsible Gaming Cookies: To save your gaming limits and self-control settings.

You can manage most cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

29be strictly does not provide services to anyone under the age of 21. We carry out an age verification process at the time of registration. If we suspect that a user is a minor, we will immediately suspend that account and securely delete any information collected. We actively advise parents and guardians to use family filtering software. To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through the platform. The effective date of the updated policy will be noted at the top of the page. Continued use of our services after a change will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.